In some cases Sound on Digital support will ask you to send logfiles which are stored on your computer. This allows us to investigate certain things which might help solving a bug or other problems. This article explains how you can find them.
- Open Windows Explorer.
- In the path editor type:
%appdata%\Sound on Digital\Mix to Mobilewhich bring you to the location where the logfiles are stored.
Please send all files in this folder to firstname.lastname@example.org
- Open Finder
- Hit Shift + Cmd + G
~/Library/Logs/Sound on Digital/Mix to Mobileand hit return
You should end up at the location where all the logfiles are stored. Please send all of them to email@example.com