We are always happy to process refunds providing the request is genuine and for the right reason. As online sellers, we have to accept refunds in line with consumer legislation.
For details on our refund deadlines and policies, please refer to the information below. Please note that our policies differ between products and that payment options may vary from one Service to another. Please also note that we treat violations of our Terms and Conditions very seriously, and we have no obligation to offer refunds to users who violate these terms, even if their requests are made within the designated refund period. You must meet the following criteria for a Refund.
In rare cases, mailing issues from your email provider or your mail server might not enable you to receive a delivery email from us, or the mail ends up in a spam or junk folder. In this case, we recommend checking these folders or contacting us for assistance, i.e., to resend mail or send it to an alternate email address. Claims for non-delivery must be submitted to our customer service department in writing within 30 days from the order placing date. Otherwise, the product will be considered received. If you do not properly contact us during this period, you agree that we may silence as a successful receipt of the software license with no further right of refund for a ‘non-receipt’ reason.
- Your refund will be in the form of payment used for the purchase.
- Your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 10-15 days.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first recheck your bank account. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us.
TERMINATION WITHOUT REFUND
We reserve the right to terminate accounts without refund or prior notice if you violate our published Terms and Conditions or become verbally abusive to our staff, other users of our site, or our associates. If such a user tries to resubscribe to our site, we reserve the right to terminate their account without a refund or prior notice and block their IP address.
Changes to this Refund Policy
At any time, we reserve the right to modify this Refund Policy. Such modifications will be communicated via our website. Additionally, you can obtain a current copy of our Refund Policy by contacting us via our contact us form.
This document was last updated on December 1, 2022